Anthropology

Trained civilians, not sworn police officers, could better respond to hundreds of 911 calls

Trained civilians, not sworn police officers, could better respond to hundreds of 911 calls.

The good news is that other cities are paving the way forward with trained civilian community responders. In Eugene, Oregon, the CAHOOTS program has been operating for 31 years. CAHOOTS dispatches de-escalation experts to 911 calls related to mental health, substance use and homelessness. Last year, the program handled 19% of all 911 police calls for service, and less than 1% of those calls required police backup.

Original Article (Chicago Sun Times):
Trained civilians, not sworn police officers, could better respond to hundreds of 911 calls
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